Effective Date: 01 January 2026
This Privacy Policy describes how Sathi – Doctor Booking App (“Sathi”, “we”, “our”, “us”), powered by TANMITA CONSULTANCY SERVICES, collects, uses, stores, and protects user information when you use our mobile application and website https://sathihealthcare.com.
By using our services, you agree to the practices described in this policy.
1. About Our Service
Sathi – Doctor Booking App, powered by TANMITA CONSULTANCY SERVICES, is a digital healthcare and doctor appointment booking platform that enables users to book appointments, track live queue status, and securely store medical prescriptions.
2. Information We Collect
We may collect the following information:
Full name
Mobile number
Email address
Appointment and visit details
Uploaded prescriptions and medical records (if provided by the user)
Basic device and usage information for app performance
3. How We Use Your Information
We use your information to:
Book and manage doctor appointments
Communicate appointment updates
Provide customer support
Improve service quality
Comply with legal and regulatory requirements
4. Payments and Transaction Security
All payments made through the Sathi app are processed securely via PhonePe Payment Gateway.
We do not store UPI, debit card, credit card, or bank account details
Only transaction reference IDs and payment status are stored for records
PhonePe follows RBI guidelines and PCI-DSS security standards
5. Refund and Cancellation
Refunds, if applicable, are governed by our Refund & Cancellation Policy, available on our website.
6. Data Sharing and Third-Party Services
User information is shared with doctors or clinics only for appointment purposes
Payments are handled by PhonePe as a third-party payment service provider
We do not sell or rent user data to third parties
7. Data Security
We follow reasonable security practices to protect user data from unauthorized access, loss, or misuse.
8. User Rights
Users may:
Access or update personal information
Request deletion of data by contacting us
Withdraw consent where legally permissible
9. Children’s Privacy
This service is not intended for children under 18 without parental or guardian consent.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Information
Operated by: TANMITA CONSULTANCY SERVICES
Email: support@sathihealthcare.com
Phone: +91-7602720911
Website: https://sathihealthcare.com
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.