1 Introduction
Welcome to Sathi Healthcare, operated by Tanmita Consultancy Service. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application to book doctor appointments or track OPD queue serials.
2 Information We Collect
We collect information to provide better services to all our users:
- Personal Data: Name, Phone Number, Email Address, Gender, and Age provided during registration or appointment booking.
- Appointment Details: Selected doctor, polyclinic/chamber, appointment date, and time slot.
- Payment Data: Payment transactions are processed securely through certified payment gateways (e.g., PayU). We do NOT store your card details, UPI PIN, or bank passwords on our servers.
- Technical & Usage Data: IP address, device type, operating system, and app usage logs for performance and security monitoring.
3 How We Use Your Information
We use your data to:
- Facilitate OPD queue tracking and advance doctor appointment bookings.
- Send SMS, WhatsApp, or App notifications regarding appointment confirmation, status updates, or delays.
- Provide customer support and address service inquiries.
- Maintain compliance and prevent fraudulent activity.
4 Sharing of Information
- With Partner Chambers / Polyclinics: Necessary patient/appointment details are shared with the respective healthcare center or doctor’s chamber where you booked an appointment.
- Third-Party Service Providers: Secure payment gateways, SMS gateways, and cloud hosting partners under strict confidentiality agreements.
- Legal Requirements: We do not sell or rent your personal data to third parties. Data will only be shared if required by law or government regulations.
5 Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration.
6 User Rights
You have the right to access, update, or request the deletion of your account/personal data by contacting our support team.
7 Contact Us
If you have questions about this Privacy Policy, please contact us at:
