1 Nature of Transactions
Sathi Healthcare operates as a Digital SaaS Platform & Aggregator for OPD queue management and online doctor appointment bookings. Charges processed via our platform represent:
- Convenience / Booking Fees charged for providing digital slot reservation and OPD queue tracking services.
- Advance OPD Registration Fees collected on behalf of partner chambers/clinics.
Note: Sathi Healthcare does not engage in the sale of medicines, pharmaceuticals, or healthcare products.
2 Appointment Cancellation Policy
- User-Initiated Cancellation: Users can cancel their booked appointment through the Sathi Healthcare app/website prior to the scheduled OPD time slot.
- Chamber / Doctor Cancellation: In the event that a doctor or partner clinic cancels an OPD session or changes availability unexpectedly, users will be notified immediately via SMS/App notification.
3 Refund Policy Rules
- Doctor / Chamber Unavailability: If an appointment is canceled by the doctor or polyclinic, or if the OPD session is called off, the full amount paid (including convenience charges) will be refunded to the user.
- Eligible User Cancellation: If a user cancels the appointment within the allowable cancellation time window, the refund will be processed after deducting applicable nominal gateway handling fees (if applicable).
- Late Cancellation / No-Show: If a user fails to attend the scheduled appointment without prior cancellation, or cancels after the permissible time window, no refund will be issued.
4 Refund Processing Time
- Once a refund is approved, it will be automatically credited back to the original payment source (Credit/Debit Card, Net Banking, UPI, or Wallet) used during the booking.
- Refunds typically take 5 to 7 business days to reflect in your bank account or payment method, depending on bank processing cycles.
5 Contact for Refund Support
For any refund-related queries or issue escalations, please contact us with your Booking ID and payment details:
