At Sathi Healthcare, we strive to provide a seamless and satisfactory experience to our valued users. We understand that there might be circumstances where you need to cancel your doctor appointment booking and request a refund. This refund policy outlines the terms and conditions governing refunds for appointments booked through our website, www.sathihealthcare.com, and the Sathi mobile app.
100% Refund within 24 Hours: If you decide to cancel your doctor appointment booking within 24 hours from the date and time of making the appointment through our website or mobile app, you will be eligible for a 100% refund of the total amount paid. This policy applies to all appointments, regardless of the appointment date itself.
Refund Eligibility: To be eligible for a refund, the cancellation request must be made within the first 24 hours of booking the appointment. The 24-hour window is calculated from the time of the initial booking confirmation.
How to Request a Refund: To request a refund, follow these steps:
Log in to your Sathi account on the website or app. Navigate to the "My Appointments" section. Locate the specific appointment you wish to cancel and click on the "Cancel" button. Confirm the cancellation, and the refund process will be initiated. Refund Processing Time: Once your refund request is received and verified to meet the eligibility criteria, we will process the refund within [X] business days. The actual time taken for the refund to reflect in your account may vary depending on your payment method and financial institution.
Exceptions: Please note that the 100% refund policy within 24 hours is applicable to regular appointments. In cases where the appointment is scheduled for the same day as the booking or in emergency situations, the refund request may not be valid due to the limited time window.
Contacting Customer Support: If you encounter any issues with the refund process or have any questions regarding our refund policy, feel free to reach out to our customer support team at [support email/phone number]. Our dedicated support team will be glad to assist you.
Policy Updates: Sathi Healthcare reserves the right to modify or update this refund policy at any time without prior notice. It is recommended to review this policy periodically to stay informed about any changes.
By using the Sathi Healthcare website and app, you agree to comply with this refund policy and the Terms of Service governing your use of our platform.
We appreciate your trust in Sathi Healthcare for all your doctor appointment booking needs. If you have any further inquiries, please don't hesitate to contact us.
Sathi Healthcare TANNITA CONSULTANCY SERVICES www.sathihealthcare.com Email: contact@sathihealthcare.com Phone: +91 8967636988